FREQUENTLY ASKED QUESTIONS
HEALTH, SAFETY & ACCESSIBILITY AT BCM
BCM’s team has been working tirelessly to make our site safer. Twenty new hand sanitizing stations have been installed throughout our exhibits, and we have upgraded our air filters to MERV 14, exceeding American Society of Heating, Refrigerating and Air-Conditioning Engineers guidelines. We are using UV wands and foggers to clean hard to reach areas and will be deep cleaning our space after every session. In many areas of the Museum we will be opening doors and windows to increase airflow.
Yes, to limit contact and keep visitors and staff as safe as possible, we ask that visitors purchase their tickets in advance. BCM is currently cashless, so if you are purchasing tickets at the front desk, please plan to do so by credit or debit card.
All visitors 3 years old and older must wear a mask at BCM (face shields alone are not sufficient). If you or your child are unable to wear a mask, we regret that we cannot accommodate you at this time. We encourage you to check out our BCM + You activity page to experience our Museum fun at home. We look forward to welcoming you back to BCM’s site when these precautions are no longer necessary.
Yes, there is an elevator that can accommodate guests who cannot climb stairs. At this time, only one family at a time can use the elevator. If you have a stroller, we ask that you consider leaving it at home or parking it in stroller parking to make space for visitors who need the elevator because they cannot climb stairs.
Yes, all BCM restrooms are ADA accessible.
Yes, there are four all-gender restrooms on BCM’s second floor.
Breastfeeding is welcome any time, any place in the Museum. There is seating available in our World Brooklyn exhibit on the Museum’s lower level, at our café, on our roof, and in our second floor galleries. For those who wish to nurse in a private space, Brooklyn Children’s Museum is equipped with a Mamava private breastfeeding station near the restrooms in its lobby.
Tickets may be purchased online here or at BCM’s front desk. Because there are limited spots available, we strongly encourage visitors to purchase tickets online in advance to guarantee their first choice of play session times. To minimize hand to hand contact between staff and visitors, BCM is a cashless facility, and we ask that all visitors purchasing tickets onsite be prepared to use a credit or debit card.
All sessions at Brooklyn Children’s Museum last three hours. Sessions begin and end punctually at the time listed on your ticket, and all visitors are asked to leave the Museum building at the end of their session. Visitors may not remain in the Museum for any reason after their session ends.
Yes, you may return for a second session at no charge, subject to availability. If a session is sold out, we regret that we may not be able to accommodate second sessions. If you are interested in returning for a second session, please check with the front desk to learn more about whether later sessions are sold out.
No. All visitors must exit all parts of the Museum in between sessions.
Unless you are a member, you must make a new reservation and purchase new tickets for a different day of sessions. Members may return at no charge at any time.
REFUNDS & EXCHANGES
There are no refunds; however, tickets can be exchanged for another date or event. Email email@example.com at least 24 hours before the time of your session to exchange your tickets for a different day. Day-of exchanges must be done onsite at BCM’s front desk. Exchanges are subject to availability. If there are no slots available for your selected date and time, you may be asked to choose a different slot.
If a program is canceled, BCM will notify anyone who has purchased tickets for the event as soon as possible. If the program is rescheduled, visitors will be issued tickets for the new date. If the program cannot be rescheduled, refunds will be issued.
BCM never wants to ask a visitor to leave. We ask that all visitors familiarize themselves with our Safe Space Policy and Health & Safety Guidelines. If a visitor refuses to comply with these policies or engages in illegal or unsafe behavior on our site, BCM reserves the right to ask the visitor to leave with any children in their care. If a visitor is asked to leave, no refunds will be issued.
EATING & DRINKING
BCM’s café is currently closed, and we do not allow eating in our exhibits. BCM has a roof terrace with picnic tables, where families may eat. Water and other types of closed bottles are allowed in our exhibits; however, open cups and bottles are not permitted. At this time, BCM’s water fountains are not available, and we ask that families bring their own water.
COAT CHECK, STROLLER PARKING & LOST AND FOUND
At this time, coat check at BCM is not available. Please do not bring bulky bags or other items that would need to be checked.
There is limited stroller parking available at the Museum. If you do not need to bring your stroller, we ask that you consider leaving it home to allow for greater physical distancing. BCM is not responsible for any items that are lost or stolen, including strollers in stroller parking. Please leave your valuables at home.
The Museum’s lost & found is located in our lobby next to the security desk. If you have lost an item, please check with the security officer located by the front entrance. Items of value may be stored in our security office. The Museum is not responsible for lost property and visitors are encouraged to leave valuables at home.
Groups of 15 people or fewer may visit the Museum Tuesday through Friday. One adult must be present for every 5 children in your group. We regret that groups larger than 15 people cannot visit BCM at this time. Groups may have a self-guide experience or book a program led by a BCM educator. Check our Group Visits page for all of BCM’s field trip options.
Groups may bring their own lunch and eat on BCM’s roof terrace for an additional fee. There is no indoor seating for lunch at this time.
The greatest benefit of membership is knowing that you are supporting BCM as an resource for families in Brooklyn, and an economic and cultural anchor for our Crown Heights community. Membership also offers unlimited free admission to play sessions and discounts on ColorLab sessions, group visits and birthday parties. Check our Membership page for more information.
Yes, BCM offers Corporate Memberships that allow companies to offer free play session admission as a benefit to their employees. Check out our Corporate Membership page for more information.
Brooklyn Children’s Museum is proud to be part of the Association of Science and Technology Centers (ASTC) Travel Passport Program and the Association of Children’s Museums (ACM) Reciprocal Network. Restrictions may apply. ASTC reciprocity allows free admission for two (2) adults and up to four (4) children. (For information on restrictions in using ASTC reciprocity, please visit www.astc.org/passport) ACM reciprocity gives you a 50% discount on general admission for up to six (6) people. To use these benefits, please show your membership card along with a photo ID at the admission desk.
DISCOUNTED & FREE ADMISSION
Cool Culture card holders should come to BCM ten minutes before their chosen time slot and pick their tickets up at the front desk. Cool Culture members will be asked to present their card and a photo ID with a name that matches the card to redeem their tickets. Cool Culture tickets cannot be booked online at this time.
EBT card holders should come to BCM ten minutes before their chosen time slot and pick their tickets up at the front desk. EBT recipients will be asked to present their card to redeem their tickets. EBT cardholder tickets cannot be booked online at this time.
BCM extends free individual memberships to IDNYC cardholders. Bring your IDNYC to BCM’s admission desk to redeem your membership. As per IDNYC city rules, you may use your IDNYC only if you have not been a BCM member within the last five (5) years. Membership benefits include: • Free general admission Brooklyn Children’s Museum for one IDNYC cardholder (age 16+) • $3 off general admission fee for additional guests • Invitations to exclusive Members-only events The Museum’s monthly e-newsletter
BIRTHDAY PARTIES & SPACE RENTALS
Yes, BCM allows visitors to rent our café (indoors) and our roof terrace (outdoors) for 60 or 90-minute birthday parties. Parties are limited to no more than 15 people, and there must be one adult present for every 5 children. BCM is not offering birthday party programs or entertainment at this time. All guests must wear masks. Families may bring their own food and non-alcoholic drinks. Check our Birthday Parties page for more information.
Yes, BCM rents its space. Currently groups are limited to no more than 50 people at a time on BCM’s roof, and 25 people at a time in our indoor spaces. Check out our Space Rentals page for more information.
EMPLOYMENT, INTERNSHIPS & VOLUNTEERING
Check our Employment Opportunities page for information on open positions and how to apply for jobs.
BCM offers internships in partnership with organizations such as Studio in a School and CUNY Corps. We encourage those interested in interning to explore those opportunities. BCM does not currently offer internships for middle or high school students.
Typically, BCM does not offer volunteer opportunities on our floor.
BCM does not offer volunteer opportunities for groups of children or teens on our site.